Coming soon. Stay tuned.
Remote IT Support, Monitoring, & Solutions
Simple monthly plans for individuals, homes, and small businesses. Pick your plan, pay, download the app, and we'll start monitoring and fixing problems remotely.
Privacy and Security
Your privacy policy and how access is handled.
Monitoring
What we watch for and how we spot problems early.
Terms and SLA
The agreement, response times, and cancellation
Support that fits.
From basic monitoring to priority business support. Prices are per computer, per month, with no surprises.
Leave your email, and we’ll let you know as soon as Tech IT Up opens for business!
Home Monitor
antivirus not included
$10
per computer / month
Monitoring and updates. We’re alerted to problems. Fixes are billed separately.
*antivirus add-on available
Home
Care
antivirus included
$25
per computer / month
Monitor, update, and fix problems remotely. Up to 2 sessions a month are included capped at about 30 minutes each. Extra sessions are billed separately.
Business Care
antivirus included
$75
per computer / month
Priority remote support for each computer. Includes monitoring, updates, antivirus protection, and unlimited remote sessions (fair use applies). Response time is set out in your service agreement.
Not sure which plan fits?
Tell us about your computers and we’ll point you to the right one.
Setup and consulting available. Contact us for a quote.
© All rights reserved. Serving locally and nationally out of Lubbock, Texas, USA.
Your privacy and security
What we can access, what we can't, and how we protect your computers.
What the app does: It runs quietly in the background on each computer. It monitors health, installs updates, manages antivirus, and runs maintenance tasks. It also lets us connect remotely to fix problems.
When we connect: We connect remotely only to fix an issue, and only after you approve each session. Monitoring and updates run automatically in the background, not requiring remote access.
What we don’t do: We don’t browse your personal files or photos unless needed to fix a problem you’ve asked about.
Payments: Stripe handles payments, so we never see or store your card number.
Cancel any time you like: Your plan stays active through the end of the month you’ve paid for, then we remove the app from your computers.
Questions? Read our PRIVACY POLICY or contact us.
Device Monitoring
What we watch for and how we spot problems early.
Offline computers: The device isn’t connecting or has shut down unexpectedly.
Low disk space: The drive is running out of room.
Slow performance: High memory or processor use over time.
Missing updates: Windows or software updates that failed or are overdue.
Antivirus status: Protection that’s turned off, out of date, or has found a threat.
Service Level Agreement
Every Business Care plan includes a written SLA covering the following
Services included: Monitoring, updates, antivirus, and remote support, per plan.
Support hours: Days and times you’re available, such as Monday to Friday, [X] to [X].
Response time: How fast you reply to a request, like “within one business day.” Say it’s a response time, not a fix time.
Sessions: How many remote sessions are included (Home Care 2 a month, 30 minutes each; Business unlimited with fair use), and how extra sessions are billed.
What’s not covered: Hardware repair, new setups and migrations, data recovery, and anything outside the app’s reach. Say how that work is billed.
Customer responsibilities: Keep the app installed, keep computers powered on and online, and report issues.
Fair use: What happens if someone uses far more support than normal.
Limits of liability: What you aren’t responsible for, such as data loss. Ask a lawyer to write this part.
Payment and cancellation: Monthly billing, access through the paid month, and app removal after canceling.
Contact: How to reach you for support.